“Cadillac” Tax Reduced


The “Cadillac tax” that is part of Obamacare might not cost employers nearly as much as initially estimated. The Congressional Budget Office projects in a new report that taxes on employers' high-premium insurance plans will generate roughly $80 billion over the next 10 years. That figure represents a decline of almost 42 percent from the $137 billion in excise tax revenue in the CBO’s February forecast. Starting in 2018, the IRS will impose a 40 percent excise tax on employer-sponsored health benefits totaling more than $10,200 for individual coverage and $27,500 for family coverage as part of the Patient Protection and Affordable Care Act. The 40 percent non-deductible tax takes is designed to discourage plans from including features that promote over- or unnecessary use of medical care, such as low or non-existent deductibles and co-pays. The CBO’s latest report says that it lowered the forecasted excise tax revenue figure because of new trends in employer-sponsored … [Read more...]

Quick Tips – Competing with Car Dealers

http://www.youtube.com/watch?v=eGyyWPhKjeE In today's Quick Tips I discuss strategies to compete with your local Car Dealer, such as offering Policy Alignments, Road Hazard, Life Time Balancing and some type of Preferred Customer Card program.  I didn't mention this in the video, but another great way to promote customer retention is to offer your customers the option of joining an Oil Change Club. … [Read more...]

3 Bootstrapping Customer Driving Techniques


One of the most stressful times in any retail environment is when you are staffed to the hilt but no customers are walking through the door.  You look to your left and to your right and you have hourly employees that you are paying to just stand around.  I have been there.  Not Fun!  While there in no sure-fire way to instantly acquire customers, there are some techniques that many dealers use that seem to be pretty effective. #1 Alway have a box of oil change coupons on hand like these.  If there are no customers in your location, then its a safe bet that your sales and technicians are probably not too busy.  With the oil change coupons in hand, point your staff to the nearest traffic intersection to hand out the coupons.  You will be pleasantly  surprised how may coupons are redeemed in the coming weeks. #2 Have an "A" Frame board on hand with an "unbeatable" oil change offer like this.  Put the "A" Frame out in front of your location when you have empty bays. #3  Have Free … [Read more...]

Switching over to WordPress

Just a quick post to let you know that I am in the process of switching my site over to WordPress from iWeb.  WordPress will give me a lot more flexibility to incorporate some new content.  In the mean time, you can still access my old site here. I hope to have this new site up to snuff in the coming days. Thanks! Pat … [Read more...]

Tips to Build a Rocking Estimate


“Nothing happens until something is sold”.  The age old advice that I am sure all of you have heard a few times more then you would have liked.  The truth is however, that this advice is “spot on” as my Irish cousins would say. If you have to sell something to make money, then its probably pretty important that your people selling your products and services: 1) Know how to “build” an estimate 2) Can have an informative conversation with your customers about your services. 3) Can Sell. Now that we have that out of the way lets talk a little about your selling tools.  I call them critical tools to success: 1) An inspection form. 2) An estimate from. 3) Standards in which you base your recommendations on. Inspection Form: Inspection forms come in all shapes and sizes and colors.  A good inspection form allows you to document vehicle system failures as well as indicate areas that should be addressed to prolong the life of the vehicle.  I prefer … [Read more...]

Tracking Tools


A few weeks ago, I posted an article about the importance of keeping Score.  Some of you have contacted me and asked me for some tools to track daily sales and KPI’s as well as employee productivity. I am currently working on a fairly comprehensive tracking tool that will incorporate break even, payroll productivity as well as a profit building application that I hope to complete in the next month, but until then, feel free to use the following tools Store Daily Tracker Service Manager Tracking Sheet Retail Sales Tracking Sheet Tire/Asst Manager Tracking Sheet Good Selling! … [Read more...]



Welcome to my Blog, and believe me you are welcome to it! During my tenures as a District Manager and Regional Director of various Automotive Retail groups, I got in the daily habit of sharing a thought of best practice with my group. I will continue that endeavor here on this site. I hope to provide some good information and sometimes feed back as I travel the West working with Independent Tire Dealers such as yourselves. Good Selling! … [Read more...]