People
Defined roles, clear goals, and frequent coaching conversations. Great teams don't happen by accident — they're built on purpose.
Coaching & consulting for independent tire & auto repair shops
We turn service advisors into
high‑performing superstars.
RTS is a results-driven operating and coaching program. We give your shop the people, the process, and the execution to compete — and win — against operators of any size.
20+ yrsbuilding top retail teams
Weekly1-on-1 coaching, every Monday
Monthlypeer 20 Group reviews
Powered by
The RTS operating system
People. Process. Execution.
Process
Proven, repeatable process models — from the 5-Step Oil Change to inspection and presentation standards your whole team can run.
Execution
Weekly scorekeeping, Monday coaching, and peer accountability. Sustainable results come from managers dedicated to developing their people.
Complete Winning Strategy
A full operating & coaching program — not a seminar.
CWS is a comprehensive retail operations training program for independent tire and auto repair shops. Here's what's inside:
Explore the Program- Online Boot Camp — a comprehensive orientation that gets your shop off on the right foot.
- Core Webinars — the 5-Step Oil Change and Building Top Automotive Retail Teams.
- Member Area + SideKick360 — process models, inspection & estimate forms, scripts, goal-setting tools, and “The Plan.”
- Monday Morning Quarterback — weekly coaching with RTS to review results, celebrate wins, and course-correct.
- CWS 20 Group — monthly peer review meetings to compare results and share what's working.
Two ways to work with RTS
Pick your lane. Both end in a stronger shop.
The CWS Program
The full operating system: boot camp, core webinars, the member area, weekly Monday coaching, and a monthly 20 Group — powered by SideKick360. Built for shops that want a proven structure and a team of peers.
Explore the Program1-on-1 Consulting
Direct engagements with Patrick Murphy for owners who want hands-on help: operations reviews, advisor development, leadership structure, and turnarounds. Custom scope, straight talk, measurable goals.
Start a Conversation“Most people want to do a good job — they just need to know what a good job is.”
“Building great teams starts with defining roles, setting goals, and having frequent conversations with your people.”
“Sustainable results require a management team that is dedicated to developing their people.”
— Patrick Murphy, Founder
From behind the counter
Coached by an operator, not a theorist.
Patrick Murphy started behind the counter after college and spent more than twenty years producing, developing, and mentoring top auto repair retail teams. He founded RTS to help independent shops compete and win, and today he also builds SideKick360 — the shop performance platform that powers the RTS program.
“It's never been just about fixing cars. It's about helping people realize their potential in the best industry in the world.”
Meet the Team