by Patrick Murphy | Mar 23, 2020 | Auto Service, Best Practice
As leaders, how often do we delegate critical people “interactions” and tasks to others? Is interviewing new team candidates the first thing that gets delegated? How about the training? It’s been my experience that the delegation of critical people tasks happens a...
by Patrick Murphy | Mar 19, 2020 | Auto Service, Best Practice, Process
I live in Arizona, where there is no requirement to have an annual safety inspection performed on passenger and light truck vehicles. According to Wikipedia, only 17 States now require regular inspections of automobiles “to rid the highways of dangerous vehicles with...
by Patrick Murphy | Mar 11, 2020 | Auto Service, Best Practice, Technicians
Throughout my career operating Tire and Service Centers, one of my main responsibility was finding, training and developing new talent. I did this for years and hired thousands of technicians for different dealers at all different stages of business. And I’m not...
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